Refund and Returns Policy

Refund and Returns Policy for Pure Steroid Fitness

At Pure Steroid Fitness, we want you to be completely satisfied with your purchase.

However, we understand that sometimes things don’t go as planned.

That’s why we’ve created a clear and straightforward Refund and Returns Policy to help you navigate any issues.

Why Choose Our Refund and Returns Policy?

We know that when you buy fitness equipment or steroid products, you want to feel confident in your purchase.

Here’s what you need to know about our policy:

• Customer Satisfaction: Your happiness is our priority.
• Easy Process: We aim to make returns and refunds simple.
• Transparency: We believe in clear communication regarding our policies.

Return Eligibility

To be eligible for a return, please ensure the following:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging with all accessories included.
• You have 30 days from the date of delivery to initiate a return.

Note: Certain items cannot be returned, including:

• Opened or used steroid products
• Items that have been damaged or altered
• Products marked as final sale

How to Initiate a Return

If you need to return an item, follow these steps:

1. Contact Us: Email our customer service team at sales@puresteroidfitness.com with your order number and reason for the return.
2. Receive Instructions: We’ll provide you with detailed instructions on how to proceed with your return.
3. Ship the Item: Pack your item securely and send it back to us at the address provided in our email.

Refund Process

Once we receive your returned item, we will inspect it.

Here’s how the refund process works:

• If approved, we’ll notify you via email about your refund status.
• Refunds will be processed back to your original payment method.
• Please note that shipping costs are non-refundable.

Exchange Policy

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product (like a different size), please follow these steps:

1. Contact us within 30 days of receiving your order.
2. Send the defective item back using the instructions provided by our team.
3. We will cover the shipping costs for sending out the replacement.

Frequently Asked Questions

What if I received a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately. We’ll resolve the issue promptly!

How long does it take to process my return?

Once we receive your returned item, we aim to process refunds or exchanges within 10 business days.

Can I return sale items?

Sale items are generally final sale unless they are defective or damaged upon arrival.

Shipping Costs for Returns

You will be responsible for paying for your own shipping costs when returning items.

Shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.